Calling About a Delivery

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Vocabulary

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arrive (verb)

도착하다

It hasn't arrived yet.

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tracking (noun)

배송 조회

The tracking says delivered.

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order number (noun)

주문 번호

What's your order number?

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neighbor (noun)

이웃

I asked my neighbors.

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replacement (noun)

교환품, 대체품

They sent a replacement.

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refund (noun)

환불

I'd like a full refund.

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Have you ever had a problem with a delivery? What happened?

배송과 관련해 문제가 생긴 적이 있으신가요? 무슨 일이 있었나요?

· I ordered ___, and ___. (___을 주문했는데 ___.)

· The tracking said ___, but ___. (배송 조회에는 ___라고 떴는데 ___.)

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Replacement or refund? Which do you usually prefer, and why?

교환할까요, 환불받을까요? 보통 어떤 쪽을 더 선호하시나요? 그 이유는 무엇인가요?

· I usually prefer ___, as long as ___. (저는 보통 ___을 선호해요, ___하기만 하면요.)

· It depends on ___. (___에 따라 달라요.)

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Is there anything you've been wanting to order online?

온라인으로 주문하고 싶었던 게 있나요?

· I've been wanting to order ___. (전부터 ___을 주문하고 싶었어요.)

· I've been thinking about ___, but it's a little pricey. (___할까 생각 중인데 좀 비싸요.)

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AI Study Terms of Use | AI Study User Guide

Basic Conversations - Lesson 23

배송 문제 문의하기

Calling About a Delivery

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My writings

Dialogue

Vocabulary

Key Expressions

Useful Phrases

Real English

Role Play

Let's Talk

01Dialogue

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💡 James가 주문한 물건이 오지 않아 고객센터에 전화합니다. Sarah가 상담원입니다.

Sarah

Thanks for calling Daily Mart customer service. This is Sarah. How can I help?

Daily Mart 고객센터 Sarah입니다. 무엇을 도와드릴까요?

James

Hi. I ordered a coffee maker last Tuesday, and it still hasn't arrived. The tracking says delivered, but I never got it.

안녕하세요. 지난 화요일에 커피 메이커를 주문했는데 아직 안 왔어요. 배송 조회에는 배달 완료라고 뜨는데 받은 적이 없어요.

Sarah

I'm sorry to hear that. Can I get your order number?

불편을 드려 죄송합니다. 주문 번호 알려주시겠어요?

James

Sure, it's 4-7-2-9-1-8.

네, 4-7-2-9-1-8이요.

Sarah

Thank you. I see it here. It says it was left at the front door on Friday at eleven.

감사합니다. 확인됩니다. 금요일 11시에 현관 앞에 두고 갔다고 되어 있네요.

James

I was home on Friday, and there was nothing at the door. I also checked with my neighbors.

금요일에 집에 있었는데 문 앞에 아무것도 없었어요. 이웃한테도 물어봤고요.

Sarah

Okay. In that case, I can send a replacement or give you a full refund. Which would you prefer?

알겠습니다. 그렇다면 새 제품을 다시 보내드리거나 전액 환불해 드릴 수 있어요. 어느 쪽이 좋으세요?

James

A replacement is fine, as long as it gets here this week.

이번 주 안에만 오면 새 제품으로 받을게요.

Sarah

It'll ship today, so you should have it by Thursday. I'll email you the new tracking number.

오늘 발송되니까 목요일까지는 받으실 거예요. 새 배송 조회 번호를 이메일로 보내드릴게요.

James

Great, I appreciate it. Thanks for sorting this out so quickly.

좋아요, 감사합니다. 이렇게 빨리 처리해 주셔서 고마워요.

02Vocabulary

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AI 스터디가 적용된 교재입니다. edit

를 눌러보세요!

arrive (verb)도착하다

It hasn't arrived yet.

tracking (noun)배송 조회

The tracking says delivered.

order number (noun)주문 번호

What's your order number?

neighbor (noun)이웃

I asked my neighbors.

replacement (noun)교환품, 대체품

They sent a replacement.

refund (noun)환불

I'd like a full refund.

03Key Expressions

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💬 Fill in the blank space, say each sentence aloud!

I ordered , and it still hasn't arrived.

___을 주문했는데 아직 안 왔어요.

Use this to start a complaint about a delivery. Say what happened and when.

I ordered a coffee maker last Tuesday, and it still hasn't arrived.

지난 화요일에 커피 메이커를 주문했는데 아직 안 왔어요.
I ordered a jacket two weeks ago, and it still hasn't arrived.

2주 전에 재킷을 주문했는데 아직 안 왔어요.
I ordered , and it still hasn't arrived.

💡 책 한 권을 주문했는데 아직 안 왔어요.

I ordered a book, and it still hasn't arrived.
I ordered , and it still hasn't arrived.

💡 폰 케이스를 주문했는데 아직 안 왔어요.

I ordered a phone case, and it still hasn't arrived.
I ordered , and it still hasn't arrived.

💡 안 온 물건을 넣어 말해보세요

As long as .

___하기만 하면요.

Use this to accept something with one condition.

As long as it gets here this week.

이번 주 안에 오기만 하면요.
As long as it's not too expensive.

너무 비싸지만 않으면요.
As long as .

💡 환불만 받으면요.

As long as I get a refund.
As long as .

💡 작동만 하면요.

As long as it works.
As long as .

💡 조건 하나를 붙여서 말해보세요

04Useful Phrases

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My package hasn't arrived yet.
제 택배가 아직 안 왔어요.
package = 택배 상자. yet = 아직.
I'd like to return this.
이거 반품하고 싶어요.
return = 반품하다. 이유를 물으면 It doesn't fit / It's damaged.
Can I get a refund?
환불받을 수 있나요?
refund = 환불. 전액이면 a full refund.

05Real English

AI study

💬 sorting this out

이 문제를 처리해 주다, 해결해 주다

In the dialogue

James: Great, I appreciate it. Thanks for sorting this out so quickly.

좋아요, 감사합니다. 이렇게 빨리 처리해 주셔서 고마워요.

When do you use it?

sort out = (문제·일을) 정리해서 해결하다. 고객센터, 직장, 집에서 두루 써요.
I'll sort it out. / Did you sort out the refund? / Thanks for sorting this out.

More examples

A: The Wi-Fi is down again.

B: I'll sort it out after lunch.

점심 먹고 제가 처리할게요.

A: Did you sort out the refund?

B: Yes, they're sending it today.

네, 오늘 보내준대요.

🎤 Your turn

Thank someone for fixing a problem.

→ Thanks for sorting out .

___ 처리해 줘서 고마워요.

06Role Play

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situation

A pair of shoes you ordered came in the wrong size. Call customer service. Nico answers.

주문한 신발이 잘못된 사이즈로 왔습니다. 고객센터에 전화하세요. Nico가 받습니다.

instruction

Explain what you ordered and what's wrong. Give your order number. Choose either to get a replacement with a condition or a refund.

뭘 주문했고 뭐가 잘못됐는지 말하세요. 주문 번호를 말하세요. 조건을 붙여 교환이나 환불을 고르세요.

suggestions

I ordered ___, and ___. / My order number is ___. / As long as ___. / Thanks for sorting this out.

___을 주문했는데 ___. / 주문 번호는 ___이에요. / ___하기만 하면요. / 처리해 줘서 고마워요.

07Let's Talk

AI study

AI 스터디가 적용된 교재입니다. edit

를 눌러보세요!

1. Have you ever had a problem with a delivery? What happened?

배송과 관련해 문제가 생긴 적이 있으신가요? 무슨 일이 있었나요?

· I ordered ___, and ___. (___을 주문했는데 ___.)

· The tracking said ___, but ___. (배송 조회에는 ___라고 떴는데 ___.)

2. Replacement or refund? Which do you usually prefer, and why?

교환할까요, 환불받을까요? 보통 어떤 쪽을 더 선호하시나요? 그 이유는 무엇인가요?

· I usually prefer ___, as long as ___. (저는 보통 ___을 선호해요, ___하기만 하면요.)

· It depends on ___. (___에 따라 달라요.)

3. Is there anything you've been wanting to order online?

온라인으로 주문하고 싶었던 게 있나요?

· I've been wanting to order ___. (전부터 ___을 주문하고 싶었어요.)

· I've been thinking about ___, but it's a little pricey. (___할까 생각 중인데 좀 비싸요.)

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