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A group of fact-checkers has described YouTube as one of the ‘major conduits of online disinformation and misinformation’ in a letter to YouTube’s CEO Susan Wojcicki. The letter states that YouTube has not taken enough action to address videos and channels that intentionally spread misinformation. It lists several major examples of disinformation that YouTube has failed to address and criticizes the algorithm that YouTube uses to recommend videos to its users. The letter outlines four key recommendations for YouTube to follow. These include making more of an effort to remove non-English videos that spread misinformation and taking more action against channels that repeatedly post misinformation.
A YouTube spokesperson responded to the letter, she told journalists that ‘we're always looking for meaningful ways to improve and will continue to strengthen our work with the fact-checking community.’ She also stated that videos that contain ‘violative content that we later remove’ only account for 0.21% of all views on the site. Social media sites such as FaceBook, YouTube, and Twitter have seen a surge of misinformation during the COVID-19 pandemic. Many fact-checkers have criticized social media companies for lacking transparency.